J.D. Power: What's Changing in Guest Satisfaction Now - Andrea Stokes

In this episode, Andrea Stokes, practice lead for hospitality at J.D. Power, shares insights from the latest J.D. Power research.Listeners will learn:How higher room rates are impacting guest satisfaction and value perception (00:28)The importance of service, personalization, and property upkeep in driving guest satisfaction (01:11)How third-party managed hotels are outperforming brand-managed or owner-managed properties (04:03)The role of technology and mobile apps in enhancing guest experie...