Why I Gave A Billionaire a Fridge Full of Coke: What I've Learned About High-Touch Service in a High-Tech World - Nikheel Advani, Grace Bay Resorts

In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on excellence in hospitality and how to scale it across multiple properties.Guest Experience and Personalization (01:00) - Hear a story about a guest's feedback on the price of Diet Coke and how the team responded to enhance the guest experience.Scaling Operations (02:59) - Discover the operational challenges and strategies involved in scaling from a si...