821: How to Keep Calm and Defuse Tensions in Conflict with Hesha Abrams

Master attorney mediator Hesha Abrams shares her tried-and-tested strategies for navigating conflict with ease.  — YOU’LL LEARN —  1) How to actually calm people down in an argument  2) The four part process to defuse any situation  3) The magic phrases that help any conflict  Subscribe or visit AwesomeAtYourJob.com/ep821 for clickable versions of the links below.  — ABOUT HESHA —  Hesha Abrams is an internationally acclaimed master attorney mediator, with a unique talent to manage big egos and strong personalities and a keen ability to create synergy amongst the most diverse personality types, driving them toward agreement. Specializing in crafting innovative solutions for complex or difficult matters, Hesha has resolved thousands of cases in every conceivable area during her career including over the secret recipe for Pepsi. She coaches executives in politically difficult situations to prevent conflict and speed resolution. • Book: Holding the Calm: The Secret to Resolving Conflict and Defusing Tension  • Website: HoldingTheCalm.com  — RESOURCES MENTIONED IN THE SHOW —  • Book: Influence: The Psychology of Persuasion by Robert Cialdini  • Book: Mosaic (Star Trek: Voyager) by Jeri Taylor  • Book: Plays Well with Others: The Surprising Science Behind Why Everything You Know About Relationships Is (Mostly) Wrong by Eric Barker  — THANK YOU SPONSORS! —  • StoryWorth. Help your family share their story this holiday season with StoryWorth today and save $10 on your first purchase! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.