Episode 53 - Heart-Hospitality: One Guest At A Time

This episode is sponsored by CORE. Ready to disrupt your habits of thinking? Click Here. Jeff Metz serves as President & CEO of Metz Culinary Management. He has over 30 years in the restaurant business and extensive operational knowledge of the hospitality industry, including employee relation management, operational excellence, and outstanding client partnership and communication skills. Jeff began his career as a sales representative with H.J. Heinz Company. He later joined The Metz Group as the manager for the Toms River, N.J., T.G.I. Friday’s, increasing sales and guest satisfaction. As his industry knowledge grew, so did his responsibilities within the company. Today, Metz oversees more than 270 contract management accounts in 21 states, including the Metz Environmental Services division. In addition, Metz oversees the restaurant division, consisting of 11 T.G.I. Friday’s in Pennsylvania and New Jersey and Ruth’s Chris Steak House at Mohegan Sun Pocono. In 2016, Metz opened a Chick-fil-A at Mohegan Sun in Connecticut. In 2011 and again in 2016, Metz was awarded the T.G.I. Friday’s Franchisee of the Year award. Most recently, Jeff was named a winner of the 2017 IFMA Silver Plate Award. Beyond his business success, Jeff’s commitment to the community and feeding those children and adults in need is apparent in his work on behalf of the Share Our Strength/No Kids Hungry organization, along with the United Way and the Commission on Economic Opportunity (CEO) organization. Jeff was also a member of the board of directors of the Make-A-Wish Foundation of Northeastern Pennsylvania for six years. He was awarded their highest honor, The Golden Wishbone Award and the Make-A-Wish Star Wand, placing him in the organization’s distinguished Chris Grecius Society of Joy. He is a Past Chair of the Board of the Pennsylvania Restaurant Association and served as their chairman of the Political Action Committee and the Political Education Committee. He is a member of the Young President’s Organization and the Penn State SHM Industry Advisory Council. Jeff holds a degree in business from Washington & Jefferson College.