Ep 113 - Communication that builds connection with Felicity Dwyer

First off, a huge thank you to everyone who supported the book launch for Closing the Influence Gap which went straight to the top spot in Leadership and Management on Amazon Kindle. In this week’s episode, I speak with Felicity Dwyer, an independent facilitator, trainer, coach and speaker who specialises in communication and leadership skills about how we can create connection when we communicate. We discuss: How to stay calm and connected in difficult conversations How to truly listen to another person Why your body is important in communication MORE ABOUT FELICITY Felicity Dwyer helps individuals and teams to connect and communicate, so that people feel heard and understood. Her clients include charities, small businesses, membership bodies, and public sector health and heritage organisations. She is the author of “Crafting Connection: Transform how you communicate with yourself and others”. The book introduces Felicity’s Connecting in 3D model. It’s packed with practical ideas to help you connect with yourself, and build better relationships with other people. Visit Felicity’s website: https://felicitydwyer.com/ Connect on LinkedIn: https://www.linkedin.com/in/felicitydwyer/   Felicity’s book Crafting Connection: https://felicitydwyer.com/crafting-connection/ BE BOLDER Increase your confidence and assertiveness at work in Be Bolder, my 4 session course for women. Learn how to set healthy boundaries, say no more often, speak up more confidently in meetings, worry less about what others think of you, have the courage to have challenging conversations and be more assertive in your communication. Each session is delivered as a 90-minute online workshop with bite sized videos and coaching exercises to do between sessions. Our next cohort starts on Wednesday 5 October.  Find out more here: https://www.carlamillertraining.com/be-bolder   ORDER MY BOOK “Closing The Influence Gap: A practical guide for women leaders who want to be heard” is now in paperback and on Kindle. Closing the Influence Gap empowers women leaders to successfully navigate the workplace, leading their way and changing it for the better. It is a reference tool packed with practical strategies and a troubleshooting section which women can draw on daily to tackle the challenging conversations, decisions and situations they face. Find out more and order you copy here: https://www.carlamillertraining.com/book   CONNECT WITH ME: LinkedIn: https://www.linkedin.com/in/carlamiller1/ Instagram: https://www.instagram.com/thisiscarlamiller/ Website: https://www.carlamillertraining.com/   HOW CAN I SUPPORT THE PODCAST? Subscribe Share this episode with a friend Leave a review on Apple Podcasts or Spotify I would love to hear your feedback on this week’s podcast. Please leave a review or come say hello on social! Thank you for listening, see you next week!