254: Outsource Your Way To Success, with Zenov BPO

Today I’m joined by Zenov BPO, a customer-centric and results-driven outsourcing business, who are laser-focused on solving their clients’ toughest challenges through their range of expert services. Zenov are dedicated to ensuring efficiency in their customers back office operations, and to delivering the best savings, by providing unmatched services in strategy, technology and operations. With expertise across industries and most business functions, they deliver transformational outcomes for a demanding new digital world. Today Joseph Wilson, Senior Director & Partner at Zenov BPO, joins me to chat all about the company: what they do; the role of outsourcing in contemporary business; and the importance of a customer-focused approach.   IN THIS EPISODE WE DISCUSS:   [07.23] An overview of Zenov BPO – what they do, and how they help their customers. “A lot of organizations hit that hump, where they can’t grow exponentially… so we’re saying ‘how can we help these organizations climb and reach their pinnacle?’” [09.29] From accounting to supply chain management, a closer look at Zenov’s range of services. "A lot of companies are still working on Excel… so we take all that information and compile it into a dashboard so they can have the data to drive the business, to make decisions that are agile but also meet and exceed expectations.” [11.49] How Zenov work with their customers to build a bespoke support package that best addresses their challenges. “We take KPI’s… and get organizations to start thinking differently.” [16.49] How, and why, Zenov work as an extension of their customers internal teams. [18.28] The most common objections from potential customers when it comes to embracing outsourcing. “One of the biggest hesitations, prior to COVID, was ‘the back office is going to take my job!’ But we’re not taking your job, we’re supporting... allowing you to do the value add work.” [22.47] Zenov’s North American office and executive staff, why that’s important and the benefits it brings to their customer base. [25.48] The importance of a customer-focused approach and why it’s a growing trend. “We look to be an extension of their business… and if they’re not growing, and they’re going out of business, so are we. So we look at it as if it's our own family-run business.” [27.09] The impact of COVID on the workplace and the unexpected positives. [29.02] The trend towards increased outsourcing, and the current challenges – and potential – within the talent pool. [32.59] The ideal customer for Zenov BPO. [34.23] A case study detailing how Zenov helped to improve response time and customer satisfaction for a key client, resulting in an increased profit margin of 30-40%. [37.35] The future for Zenov BPO.   RESOURCES AND LINKS MENTIONED:   Head over to Zenov BPO’s website now to find out more and discover how they could help you too. You can also connect with Zenov BPO and keep up to date with the latest over on LinkedIn, Twitter, Instagram or Facebook, or you can connect with Joseph on LinkedIn. Check out our other podcasts HERE.