306: Create Long-Standing Opportunities and Reduce Costs, With DM Delivers

Today I’m joined by DM Delivers, a long-standing logistics service provider that is passionate about providing logistics services that deliver time and cost savings across your entire organization. DM manages the inbound, outbound and drop shipment logistics needs for their clients. As well as leveraging DM’s services to reduce costs, clients of all sizes can also benefit from utilizing DM's cost-free services including claims management, freight bill auditing, general ledger coding, consolidated invoicing and vendor compliance. And, customers can manage it all with EasyFreight™, DM’s proprietary cloud-based Transportation Management System. Today Nicholas Isasi, Executive Vice President at DM Delivers, joins me to chat all about the company and what they do; acting as an extension of your business; finding the balance between reducing cost and enhancing service; and bringing visibility and control to your supply chain.   IN THIS EPISODE WE DISCUSS:   [06.44] Nicholas’s career journey and how he came to fall in love with supply chain. “I think that, for most people, that are in supply chain and logistics, they don’t get into it on purpose! And my story is pretty much the same… I was going to school to become a recording engineer, all my classes got cancelled, I looked in the paper and got a job driving a forklift!” [07.56] How, and why, DM Delivers was founded, and how it evolved over the years. “We evolved and, as our catalogue guys became e-comm guys, we started having more forward logistics problems, and so we had to come up with a lot of reverse logistics type solutions.” [08.31] An overview of DM Delivers – what they do, how they help their customers and their key focus areas. “We consider ourselves a full service company, but the majority of our focus is on ecommerce deliveries and reverse logistics.” [10.08] The challenges in reverse logistics, and why DM’s unique solutions are so important in helping companies tackle them. “We soon discovered that there were a lot better things we could be doing for the environment, and socially… we’ve developed a hyper local solution… and we’re able to report back to our clients the true ESG’s.” [12.01] Why DM Delivers is so intentional about sustainability. “We saw a lot of good product, that could’ve been used to help people, being disposed of. And it didn’t sit right with any of us at DM. We kept looking at each other and thinking ‘there’s got to be a better way.’” [15.32] A closer look at EasyFreight™, the proprietary technology that powers DM’s solutions. [16.51] What onboarding and implementation looks like with DM Delivers. “We’re able to accommodate whatever our clients want because, for us, it’s all about keeping it simple.” [17.36] The ideal client for DM. “We’re looking for somebody that has non-conveyable freight… something that UPS or FedEx will over max you for... Anything that’s big and bulky. You have a kayak? Were all about it!” [18.42] A case study showing how DM helped a fitness equipment client to manage their returns, allowing them to reduce time in home and re-commmerce items locally, resulting in big transportation cost savings and ESG goals being met. [20.11] The future for DM. “We’ll continue to find new ways to make returns and reverse logistics easy – and to just do more good in the world.” RESOURCES AND LINKS MENTIONED:   Head over to  DM Delivers’ website now to find out more and discover how they could help you too. You can also connect with DM and keep up to date with the latest over on LinkedIn, or you can connect with Nichloas on LinkedIn. This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes 304: Discover Success at the Intersection of Logistics and Technology, with Flexe, 299: Modernize Your Ecommerce Supply Chain, with Shipium, 297: Make Smarter Packing Decisions, with Paccurate, 296: Take Control of Managing Your Demand Chain, with SEKO, 294: Optimize Warehouse Productivity, with Locus Robotics or 289: Achieve Control, Capacity and Care, with Estes Forwarding Worldwide. Check out our other podcasts HERE.