Season 1 | Episode 18: Rien Thoma on the importance of formal Butler training and how his role has evolved to Estate Management

Today, I am talking with Rien, an experienced hands-on Estate Manager with a huge passion for formal service. He worked hard to build a career within the private sector, entering the industry with zero experience but with a recognised Butler qualification under his belt. He talks about how there is only so much you can learn on a course, however good the course, and that so much is learned within your first role. He is a truly committed member of staff, always looking to upskill and bring more value to his Principal and the home. He is completely dedicated to his role and ensures his boss knows to call him 24/7, any day, any time should his services be needed. This fantastic work ethic and devotion is why he has built such a successful career for himself. In this episode we discuss: 🎙️ How he seeks for perfection at all times – if it’s not perfect, it’s wrong! 🎙️ How  it’s important for a Butler to learn lots of new skills to save the employer having to bring contractors in for every small thing 🎙️ The importance of a Butler being able to step into all other roles within the house and do what needs doing immediately 🎙️ How he feels he has such a unique and rewarding opportunity to significantly enhance the quality of his employer's life Rien is so passionate about what he does which is just evident when talking to him. His ambition to be constantly learning and evolving, how involved and hands-on he likes to be and how he is able to competently cover all other roles within the house makes him a huge asset to any household in which he works.