“Whole Service” for High Volume Sales

Some businesses excel by offering just a few exclusive products or services.  Mr. Rooter Plumbing, however, learned long ago that the key to success is high volume sales revenue that results from its “whole service” business strategy, rather than the drain cleaning model used by other plumbing franchises in the past.  On this edition of “Franchise Talk,” we learn that it takes more than just plumbing knowledge to operate a successful Mr. Rooter franchise.  Sam Thurman, Vice President of Franchise Development for Mr. Rooter joins Emery Orosz to discuss how his company helps bring out the entrepreneur in its franchise plumbers in order to use the whole service approach for business growth.