Samuel Kamugisha – Constant Frustrations Selling SMS Messages Killed The Business

Samuel Kamugisha is a brand and growth strategist hailing from Uganda in East Africa but has been in Malaysia for the past five years, where he completed his Master’s degree. He is skilled in marketing, creative strategy, brand development, and project management that he attained from various fields. Samuel has over 11 years of work experience in Africa and Asia. Currently, he works in the strategy department at the prestigious iProspect Malaysia and Lemonade Agency that are Dentsu Aegis Network Companies. Finally, he is the host of the Wow Factor Podcast.   “Loss is just an investment in knowledge.” Samuel Kamugisha   Worst investment ever Chasing the excitement of being his own boss After working for about six years, Samuel quit his job and decided to open a business and be his own boss. He partnered with his friend, and together they started a business in Uganda focusing on bulk SMS. The idea was to offer SMS services to people who wanted to send bulk SMS messages. Raising capital for his business Samuel approached his sister with his business idea and requested her for a loan to set up the business. He showed her the valuation of the business, and she agreed to loan him the money. Excited to get started right away Happy to finally have the capital he needed, Samuel went to his partner, and they decided to hit the ground running. They were too excited to get started that they never bothered to do any kind of research to validate their business idea. First, they hired a developer to set up a website where they would host the SMS service. Next, they scouted for an SMS provider and found a gentleman whose rates seemed to be very good. They spent half of the seed money on buying the SMS:s. Tragedy strikes Things were going pretty well, and the business was starting to gain some ground. Unfortunately, the gentleman who sold the SMS:s to them suddenly died. His system went offline, and they no longer had access to the SMS:s they had bought. The gentleman operated his business alone, and so Samuel had no one to consult once the gentleman died. Seeking a second option Samuel and his partner decided to look for another SMS service provider. This time they chose to go with a company as opposed to an individual. They found a company in India and used the remaining half of the seed money to buy more SMS:s. Tragedy strikes again After about four months of successfully working with the Indian company, another crisis happened. The telcos in Uganda were blocking any SMS messages from entering into their network because they were not originating from their system. So now they had clients complaining that their SMS:s were not being delivered. Whenever they’d complain to the company in India, the company would say that there was nothing they could do as the SMS messages were being blocked from Uganda and not India. Trying to salvage the situation When Samual realized that there...