The Role of the Service Desk in the 21st Century, Part 4 of 7
Pink Elephant - The IT and ITIL Service Management Experts - Podcast autorstwa Pink Elephant, The ITIL Experts
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So who’s responsible for control issues? Who’s responsible for compliance issues? And who’s responsible for governance issues? Is it the Service Desk? Rich Petti continues with a discussion on the need for a control-type process and how the Service Desk of tomorrow handles all the related issues.
