The Role of the Service Desk in the 21st Century, Part 6 of 7
Pink Elephant - The IT and ITIL Service Management Experts - Podcast autorstwa Pink Elephant, The ITIL Experts
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Rich Petti provides some implementation tips and comments on recent developments in newly published standards of how the Service Desk is not being recognized in these published standards. Further, Rich draws some conclusions as to why this is occurring.
