#95: Building a Remarkable Customer Experience with Mimi Nguyen of Genesys

The race to having the ultimate customer experience is on! Companies are recognizing the importance of delivering an experience that makes them stand out from the competition. According to a study done by Gartner, 89% of companies today are now competing on the basis of positive customer experience. But in order to create this positive experience, you have to ask the questions your customers would ask themselves: Are you blown away by the performance of the product? Are you happy with the attention the customer service rep gives you to help solve your problem? These are some common examples of what elements are in play when building an amazing customer experience. On today’s episode of the Igniting Startups podcast you’ll hear from a product leader with diverse leadership experience across product development and business operations. Mimi Nguyen started her tech career at Interactive Intelligence and has advanced to her current role as the VP of Product Management at Genesys, a global leader in providing users seamless and consistent contact management solutions that enable them to engage customers across their journeys via multiple channels. Throughout this episode, Mimi will discuss her background with Interactive Intelligence and Genesys and how she stepped into a leadership role in product management. Mimi will also discuss the importance of customer experience and how its becoming an ongoing trend for companies to focus on. Tune in for more! In this episode with Mimi Nguyen, you’ll learn: --- How to build a positive Customer Experience --- Stepping into a product management position and supporting your team --- How companies are focusing more on customer experience --- How Genesys is assisting its customers through CX Mimi’s thoughts on the future of CX Please enjoy this conversation with Mimi Nguyen! If you like this episode, please subscribe and leave us a review on iTunes. You can also follow us on Soundcloud or Stitcher. We have an incredible lineup of interviews we’ll be releasing every Tuesday here on the Powderkeg Podcast.