178 | 7 Ways to Enhance Your Customer Journey with Katie Hunt

Hey friends! Today’s episode is focused on 7 ways you can enhance your customer journey. Oftentimes we’re so focused on capturing the sale and everything leading up to it. In reality, your customers’ journey begins the moment that they learn about you.  This means the customer journey could start weeks or months before they ever step foot into your store or open your website to look through your shop. That’s why it’s critical to nail down the customer journey so you can create a tribe of raving fans for your brand. Take a listen, jot down some notes and begin to think about some of these tips and how you can implement them in your business to strengthen your customer’s experience. ON TODAY’S EPISODE: Why you need to create a positive pathway for your customers The 7 ways to enhance the customer journey Where you can gather analytics from your customers Examples of how you can survey your audience Why you should map out your customer journey Ideas for saying “thank you” to your customers Why you need to train your team to creatively handle customer service Why you need to give your customers the tools to be your biggest ambassadors Consider how you can make improvements  RESOURCES: 169 | Strengthening Our Customer Experience with Jordan Kentris, A Good Day Proof to Product LABS SLOW STEADY GROWTH ARE HOW STRONG BUSINESSES ARE BUILT Building a business is a long game, won with patience, fortitude, intentional decisions and passion.​ Inside Proof to Product LABS, you’ll receive the support, education and accountability to move your business towards your goals.   ​Join Proof to Product Labs, our 12-month group coaching program built specifically for product based business owners.   SUBSCRIBE To subscribe on iOS, go to the iTunes page and subscribe to Proof to Product. On Android, you can listen using your favorite podcast app.  WRITE A REVIEW Writing a review on iTunes will help other product based business owners find Proof to Product as they are working to up level, scale, and build profitable and sustainable companies. FOLLOW PROOF TO PRODUCT Follow Proof to Product on Instagram for the latest updates. JOIN OUR EMAIL LIST If you'd like to receive more information about our upcoming episodes of Proof to Product including show notes and information about our guests, head over to www.prooftoproduct.com and sign up for our email list.   SHARE Be sure to share Proof to Product with all of the product based business owners that you know!  ABOUT PROOF TO PRODUCT: Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!