The Rogers Outage and Resiliency with Dana Epp

On July 8, the Rogers company in Canada had a total network outage for 15 hours - what happened? Richard talks to Dana Epp about what we can learn from an outage like this. Dana talks about having an open root cause analysis to provide detailed discussion without accusation or blame. You understand the potential when you look at how the airline industry has become incredibly safe through open root cause analysis. Outages are bad - but learning from them is what makes up better!