#156: Eugene Shim - Prioritizing Customer Experience Through Empathy and Positivity

In this week's episode of the Scale Your Sales podcast, my next guest, Eugene Shim discusses diversity, the need to keep pushing the edge, the significance of fostering empathy, and how to inspire empathy not only with your team but also for your customers. Eugene Shim also discussed how sales leadership must adapt post-covid to the virtual world, bringing out some really positive aspects of the go-to-market model and how we're conducting business.   Eugene Shim is a results-driven Sales Leader with over 20 years of experience working at Financial Services companies like Nasdaq and more recently at hyper-growth tech companies. With a consistent record of surpassing goals and leading teams through transformation and unprecedented growth. He has created and implemented sales teams and all related groundwork multiple times. Welcome to Scale Your Sales Podcast, Eugene Shim.   Timestamps: 00:00 - Prioritizing customer experience through empathy and positivity   2:40 - Importance of continuing to forge, maintain, and grow customer relationships.   5:30 - Leveraging platforms at hybrid events   9:30 - Diversity is essential for innovation.   11:25 - Encouraging and nurturing positivity in an organization   14:30 - Barriers to diversity in the workforce   19:00 - The value of being a customer-centric organization   21:00 - Eugene Shim's career learnings   26:00 - Instilling transcendence in a sales team   https://www.linkedin.com/in/eugeneshim/   Janice B Gordon is the award-winning Customer Growth Expert and founder of Scale Your Sales Framework. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.   Book Janice to speak virtually at your next event https://janicebgordon.com   LinkedIn: https://www.linkedin.com/in/janice-b-gordon   Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog https://scaleyoursales.co.uk/blog   Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSalesJBG