How to Investigate the Post-Incident Fallout with Laura Maguire, PhD

It turns out that when it comes to incidents, you can do more than just blowing past them and onto the next one! Laura Maguire, lead of the research program at Jeli.io, is changing the “leave it in your tracks mentality” and focusing on the post-incident investigative work. Laura, who holds a PhD with a research focus Cognitive Systems Engineering, uses her doctoral work that focuses on DevOps teams responsible for critical digital services. Her work brings a suite of insights into how organizations can better function in the post-incident fallout. Laura discusses her history working in high risk, high consequence environments–notbaly extreme mountain sports! She translates those perspectives to help her work with software engineers. Laura translates the potentially life threatening risks of work in alpine and mountain sports into studying the societal risks of DevOps and incidents. She offers up some wisdom on how organizations can better handle incidents. She also discusses Jel.io’s post-incident guide, and their efforts to guide how post-incident investigations can, and should, be carried out.