Michelin Rated Podcast?! with Josh Kopel

Josh Kopel is a restaurateur, tech pioneer and environmental advocate. Born in Baton Rouge, Louisiana, the spawn of bootleggers and retail giants, he was bred for the hospitality industry. Throughout Kopel’s 20+ year career in hospitality he has managed venues ranging from the Alligator Bayou Bar, located on Alligator Bayou Road, seated on Alligator Bayou (it was exactly how you’re picturing it in your mind) to the hottest Hollywood nightclubs, bars, and ultra-lounges (far less glamorous than you’re picturing it in your mind). Kopel went independent in 2010, opening his first concept Five0Four, a New Orleans-inspired bar, on the Walk of Fame in the heart of Hollywood. In subsequent years, he would open the Michelin-rated fine dining concept, Preux & Proper as well as South City Fried Chicken, voted the best fried chicken in Los Angeles by LA Weekly. Despite his success, he saw foundational issues within the industry and set out to fix them himself. In 2018, Kopel founded FLO Hospitality Solutions, a company solely focused on leveraging tech to bring more humanity to the customer service experience, not less. His first product, FLO, launched in 2019 offering an all-in-one communication solution for restaurants, saving restaurateurs 1,500 labor hours per year while increasing their profits, on average, 5-15%. . In 2020, the pandemic offered another opportunity for Kopel to serve the industry. In response to the devastation he saw, Josh created FULL COMP, a podcast, blog and video series dedicated to seeking out thought leaders from within and outside of the hospitality industry, using their wisdom to help the restaurateurs survive the present and thrive in the future. Kopel’s varied interests and talents have landed him several positions of influence including board seats on the Hollywood Hills West Neighborhood Council and the California Restaurant Association. He is also a co-founder of the Friends of Runyon Canyon, a non-profit focused on the protection of local Los Angeles Park areas. This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware! This episode is sponsored by Hostfully! Hostfully is an industry-leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks! This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!   In this episode, we explore:  03:38 - Josh’s Background 05:59 - Becoming the student of the game 10:10 - Solving problems is the industry 12:52 - Recipe for Success 15:20 - Bringing more revenue   18:53 - Diversification of Revenue 22:42 - Are you doing it wrong? - social media 25:04 - Establishing Partnership 28:36 - Engaging your audience to your content 33:14 - Minimizing customer acquisition cost 38:40 - The ability to control their behavior 42:35 - Steps in the Case Study Connecting with the Guest: Website: www.joshkopel.com Instagram: https://www.instagram.com/joshkopel/ Facebook: https://www.facebook.com/groups/172117011497393/ LinkedIn: https://www.linkedin.com/in/joshuakopel1/ Twitter: https://twitter.com/josh_kopel Slick Talk Website & Socials: https://bit.ly/3uCsm6H Learn more about your ad choices. Visit megaphone.fm/adchoices