From Zero Employees to Selling An Agency; The Big Picture, with Simon Cristal | Ep #688

Do you want to sell your agency at some point? Do you know where you want to take your business before you’re ready to search for a partnership? Today’s guest started his agency at just twenty-three years old and was ready to sell ten years later, when his business was thriving and had a solid position in a coveted niche. However, the selling process was not as smooth as he hoped and he soon found himself looking for expert advice to understand a complex process that was sure to take a lot of his time for months on end. Tune in to learn how he navigated the M&A process while prioritizing clients and employees, and creating the ideal work environment for his team. Simon Cristal is the founder of SWC Partnership, an international full-service marketing agency that helps clients increase lead generation and brand awareness by developing strategies and creative ideas. Last year, his agency was acquired by a global independent agency, which he says was a natural process and a great experience overall. Learn his insights on building a client-centric agency, the importance of taking care of clients, and the type of help you’ll need for a smooth acquisition process. In this episode, we’ll discuss: Positioning and prioritizing profitability. From Zero employees to selling an agency. The agency owner’s roadmap to M&A. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources Copper: This episode of Smart Agency Masterclass is sponsored by Copper, a CRM solution built specifically for agencies that use Google Workspace. Its CRM integration works seamlessly with Gmail, Google Calendar, and Drive, so you never have to switch tabs to add leads, track email conversations, find files, or manage tasks in your marketing or sales process. Head over to Copper.com/agencies and get a free trial exclusively for Jason’s listeners! Lessons in Pricing, Positioning, and Prioritizing Profitability Simon was born into the advertising world, with his father owning an agency that exposed him to the creative realms of design and copywriting from a young age. As he grew up, Simon navigated his way through several London agencies, honing his skills and gaining valuable experience. Surprisingly, the opportunity to set up his own agency came up earlier than expected. He knew he’d wanted to do it at some point in his career, although he didn’t expect to do it at twenty-three. Simon started his agency with zero clients, which looking back was a risky move. He did, however, have a clearer vision of pricing. His first client was a big German dairy company and he knew the most effective approach to earn their respect was to refrain from underbidding. It took around five years for him and his team to start really focusing on B2B and position themselves as specialists in helping brands connect to international audiences. This proved to be a savvy move, as the pandemic forced blue-chip businesses to seek out more affordable, niche agencies like Simon's, with their unique expertise in global brand-building. In the ten years since starting the business, Simon has seen the importance of surrounding yourself with a good team to get through all sorts of situations. They operate under a very lean model since, in his view, it should never be about how many employees you have but about the type of business you build and whether or not it’s profitable. This approach to building a passionate team and providing the best possible work environment helped him grow his business, and create great client relationships. It was even a deciding factor when it came to selling the agency. Inspiring Creativity, Delivering Impact: Secrets of a Thriving Agency Mindset Simon used to believe the agency should be focused on making sales. This has changed with time, as he realized they needed to focus on taking care of clients and looking for ways to help them succeed. It’s a friendly approach that sets the tone for a good agency-client relationship. For him, if you have great clients, great people, and great processes, the financials will take care of themselves. Furthermore, Simon recommends using the NBAT framework (Need, Budget, Authority, Timing) as a practical way to ensure you’re picking the clients you can really help and offer the best results to. At his agency, they also use WIDI (I Wish I Did It) as a way to spark employees’ creativity. They organize a monthly meeting where people will take examples of great marketing they wish they had come up with. It’s a great way to stay inspired by innovative marketing strategies and continually strive for improvement. Taking a step back from the daily projects and allowing yourself to be inspired by others’ work will help you evolve and get better. Working in the creative industry is fun and Simon believes it’s important to enjoy that. By being inspired, thinking outside the box, and prioritizing client satisfaction, businesses can differentiate themselves from competitors and create impactful and memorable campaigns. In the end, it’s the truly creative ideas that make for ads that people will remember for years to come. Here are Jason’s and Simon’s picks for some of the most memorable and impactful ads they’ve seen. What are yours? From Zero Employees to Selling the Agency Simon had always envisioned selling his agency at some point, and as the 10-year milestone approached, he realized that the timing was perfect. The agency had a strong track record of business success, impressive client retention, and a stellar team. A point of pride for the agency was its commitment to creating a work environment where employees felt valued and motivated to stay long-term. Hence, when it came to finding the right agency to be acquired by, Simon prioritized the benefits for his clients and his team. Cultural alignment, opportunities for growth, and a shared vision were all essential considerations in the decision-making process. Taking the advice from past podcast episode guests who spoke on this topic, Simon appointed an M&A advisor and conducted thorough research; This way, he was able to navigate the complexities of selling an agency and find a suitable partner. Even so, he was surprised by how much he underestimated the time the process took. It was a lengthy eight-month journey from the initial conversation to closing the deal. Agency Owner's Roadmap to Mergers & Acquisitions Overall, the selling process was a great experience and an undeniably time-consuming process. Sometimes, M&As may seem purposely dragged on for too long to make the seller feel they’re already too compromised and can’t back out or they would have lost all their time and effort. The right guidance and support will help you avoid that, although it is ultimately a process that can’t be rushed. Simon’s best advice for other agency owners is to get the right help if you know you lack the proper knowledge and to leave all M&A activities outside the normal work hours. This way, it won’t take over your work day and you can make sure to keep the focus on the agency, as well as not feel you lost valuable time in case it doesn’t work out in the end. Another key point was testing out the partnership before fully committing to it. Just like dating before getting married, doing trial projects or meetings can help both parties assess if their cultures and values align. As an agency owner selling your business, Jason recommends making sure you understand the buyer’s integration plan. It’ll say a lot about their motivations for the purchase. This step can help prevent any potential conflicts or misunderstandings down the line. Other than that, he suggests investing time and resources into post-merger integration activities. Face-to-face meetings, team-building exercises, and collaboration opportunities are essential for fostering a cohesive and united team. These efforts not only enhance communication and trust but also contribute to the long-term success of the merger or acquisition. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.