Bruce Sham, SVP, Mass Mutual of Greater Philadelphia: Sensitive Information and Virtual Communication

Bruce Sham shares how staying focused on solutions has helped navigate delicate conversation and forge strong relationships around wealth management. Listen in as Laura and Bruce discuss how to connect to clients through stories, identifying the varied needs of each person you speak with, why a quality microphone is critical for virtual communication, and how to initiate hard conversations with sensitive information. Bruce H. Sham, CLF, has dedicated his financial services practice of over 40 years to working with families with children with special needs. His mission is to help families navigate through the difficult process of accessing resources and valuable government benefits for their children.   You can connect with Bruce in the following ways:  Website: www.specialcareplanning.net  LinkedIn: https://www.linkedin.com/in/brucesham/   To learn more about Dr. Laura Sicola and how mastering influence can impact your success go to https://www.speakingtoinfluence.com/quickstart and download the quick start guide for mastering the three C’s of influence.   You can connect with Laura in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/channel/UCWri2F_hhGQpMcD97DctJwA Facebook: Vocal Impact Productions Twitter: @Laura Sicola  Twitch: https://www.twitch.tv/vocalimpactproductions Instagram: @VocalImpactProductionsSee omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.