Milena Lanz, Maternal Child & Health Consortium: Conversations for Long-Term Client Relationships

Creating an impact requires a coordinated effort with many levels of communication and trust. Milena Lanz understands this challenge and reveals what her organization has learned about the communication systems necessary to support mothers, families, and the professionals that serve them. During this conversation Laura and Milena discuss how Milena’s organization is making an impact in the Toronto community, how her team navigates cultural and language challenges, and how she is working to improve the training process for establishing long-term relationships with clients.   Here are a few things you’ll learn during this conversation: How Milena’s team works with providers to support the community The importance of helping stakeholders and donors feel involved in the mission How the organization focuses on different needs for different audiences when sharing program information Why calmness is the key to having tough conversations Why making time for personal needs improves your ability to serve others   During the 24 Hour Influence Challenge Milena encourages you to create a positive mindset in a difficult situation and focus on creating an impact through small acts of kindness.   About Milena Lanz:   Milena brings over 25 years of experience in leading nonprofit efforts in Greater Philadelphia and has a passion for supporting under-served children and families. Before becoming Executive Director in 2016, she spearheaded a county-wide effort to research best practices and evidence-based strategies in trauma-informed care by the study of Adverse Childhood Experiences (ACEs) at Home of the Sparrow, while also serving as Board member for MCHC. Between 2004 and 2012, she managed MCHC’s flagship Healthy Start program and became Senior Director of Healthy Start and Family Benefits. Before joining MCHC, she worked at Congreso in Philadelphia for four years in the Women’s Wellness Division, overseeing the education component of the domestic violence and parental education programs.   You can learn more about the Maternal Child and Health Consortium here: Phone number: 610) 344-5370 Website: ccmchc.org   To learn more about Dr. Laura Sicola and how mastering influence can impact your success go to https://www.speakingtoinfluence.com/quickstart and download the quick start guide for mastering the three C’s of influence.   You can connect with Laura in the following ways:   LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/channel/UCWri2F_hhGQpMcD97DctJwA Facebook: Vocal Impact Productions Twitter: @Laura Sicola  Twitch: https://www.twitch.tv/vocalimpactproductions Instagram: @VocalImpactProductionsSee omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.