39: Creating a Customer Culture - Dr. Kelly Henry

In this episode of Succession Stories, Laurie Barkman is joined by Dr. Kelly Henry, a successful chiropractor and entrepreneur. Dr. Henry shares how a customer service culture led his practice to be among the top 10% chiropractic clinics in the US. He also talks about his experience selling the practice and how to harness the power of customer service to drive value in your business. Listen in to learn more about: How to build value by developing a customer service culture Core drivers values of business value The role mentorship and advisory services play in achieving success Communicating beyond words through customer experience Customer value as a driver of profitable growth Show links: Connect with Dr. Kelly Henry on LinkedIn or: https://www.drkellyhenry.com/ Connect with Laurie Barkman on LinkedIn or: https://www.smalldotbig.com/