#206: Customer Journey Management as Change Management with Erin Zentz, AARP
The Agile Brand™ with Greg Kihlström - Podcast autorstwa The Agile Brand
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Today we’re going to talk about customer journey management and its relationship to change management. To help me discuss this topic, I’d like to welcome Erin Zentz, Director of Experience Design, AARP Learn more about your ad choices. Visit megaphone.fm/adchoices
