#441: Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback

Today we’re going to talk about using customer feedback effectively, and how businesses can take the wealth of information they collect from their customers to make better business decisions that help both the customer, their employees, and the business. To help me discuss this topic, I’d like to welcome Adam Alfia, Founder of Real Time Feedback. RESOURCES PartnerHero: to waive set up fees, go to https://partnerhero.com/agile and mention “The Agile Brand” during onboarding! The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company SYNOPSIS In this episode, the importance of responding to feedback is emphasized, with both the host and guest agreeing on its crucial role for brands. They discuss the negative impact of sending surveys and not receiving any response, which makes customers feel like their feedback is being ignored. The guest, Adam Alfea, founder of Realtime Feedback, emphasizes that responding to feedback is a win-win situation for both customers and employees. Customers feel heard and valued, while employees receive recognition for their good work. Adam also suggests that brands should analyze the feedback they receive to identify areas of concern that need improvement. Overall, the episode highlights the significance of responding to feedback and using it to enhance the customer experience. The episode also explores how effectively using customer feedback can benefit businesses. The host introduces the topic and mentions that businesses can use the wealth of information collected from customers to make better decisions. Adam Alfea further discusses the importance of responding to customer feedback and recognizing employees for their good work. He advises brands to respond to customer feedback as a first step in improving their methods of collecting and implementing insights from customers. Learn more about your ad choices. Visit megaphone.fm/adchoices