#75 Focusing on Customer Experience with Augie Ray, Gartner
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX - Podcast autorstwa The Agile Brand
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Today we’re going to talk about how to focus on customer experience and what that means within an organization. While it’s often said that everyone in a company has a role in customer experience, my guest today would say that, while true, if you don’t have people whose role it is to focus on CX specifically, your organization can’t truly be successful at it. To help me discuss this topic, I’d like to welcome Augie Ray, VP of Customer Experience, Gartner. Learn more about your ad choices. Visit megaphone.fm/adchoices
