Employing Tactical Empathy in the Workplace with Chris Voss, Former FBI Hostage Negotiator

This episode of the CFO Playbook features an interview with Chris Voss, Founder and CEO of The Black Swan Group. Previously, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation and the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group.  Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world. Through the Black Swan Group, he provides training for a variety of businesses and individuals on negotiation skills. He’s also the author of Never Split the Difference: Negotiating as if Your Life Depended on It. In this episode, Chris and I talk about how he became an FBI hostage negotiator, what a CFO can learn from negotiation, and the three biggest mistakes to avoid when negotiating. -------- Guest Quotes: “Really counterintuitive stuff, this thing that we call empathy, you know, we call tactical empathy. It's ability to influence, if you can wrap your mind around what it really is, it works under all circumstances. Doesn't matter, as long as human beings are involved, whether it's a colleague, whether it's a client, whether it's an employee, whether it's somebody you work for, it seems mystical because it really operates on neuroscience and the feelings of being understood. But human beings are wired to be completely emotional. You know, every decision, you make up your mind based on what you care about, which makes decision making an emotional process because your fundamental basis is what you care about. And so then it's just applied emotional intelligence. And you know you can succeed in the boardroom or work with what I learned dealing with a drug dealer or a terrorist.” - Chris Voss -------- Topics: 03:02 How to become an FBI hostage negotiator 03:41 What a CFO can learn from negotiation 12:52 Three biggest mistakes in negotiation 18:45 Achieving outcomes 22:28 In-person versus digital communication 27:38 Real life stories -------- Sponsor: This show is brought to you by Soldo, the brighter way to manage business spending and expenses. With Soldo, you can control every expense, track spend in real time, automate financial reporting, and then use those insights to fuel growth. Learn more at Soldo.com -------- Links: Connect with Chris on LinkedIn The Black Swan Group LTD Connect with Fran on LinkedIn The CFO Playbook Listener Survey Learn more about your ad choices. Visit megaphone.fm/adchoices