How to Have Tough Conversations

1.29 As human beings and especially as leaders, we’re often required to tell people difficult things. The only way to avoid having tough conversations is to live in seclusion, which is not really healthy or possible. We may not want to have these difficult conversations because our natural inclination is to avoid conflict; we know the news we’re delivering is hard to hear, or we want to escape delegating a difficult task. I don’t know about you, but I find it really difficult to tell people ...