Nervous Patients and Bad Reviews!

[heading] Nervous Patients and Bad Reviews! [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] In today’s episode, we field a great listener question about responding to bad reviews and HIPPA compliancy in doing so.  Also, is your dental office getting calls from a nervous patient wanting to see what can make them feel more comfortable?  Check out these secret shopper calls posing as a nervous patient who wants to find a new office that can help him. Do you think they were willing to assure this anxious patient that they called the right office? Do you think they offered an appointment? Listen to find out! If you have a question for “The Fixers,” please email us at [email protected]. We’d love to hear from you! [nectar_btn size="large" button_style="regular" button_color_2="Accent-Color" icon_family="none" text="GET A FREE DENTAL PRACTICE SNAPSHOT" url="https://qs103.infusionsoft.app/app/form/analysis"] [divider line_type="Full Width Line" line_thickness="3" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Nervous Patients and Bad Reviews" 0:11 - Dr. Richard Madow welcomes all listeners and viewers to The Dental Practice Fixers Podcast this week. 1:07 - Here at the Madow Center for Dental Practice Success, we love saving money and we do that by using FattMerchant.  If you would like to save money on your credit card processing fees then switch to FattMerchant.  Check out madow.com/save.  Start saving today! 2:15 - Rich shares a listener question.   How to respond to good or bad reviews and still being HIPPA compliant. Rich suggests subscribing to The Madow Center E-newsletter for continued support and suggestions.  Rich gives his advice concerning this listener question. 7:51 - Rich gives his suggestion on replies and also how to bury that bad review. 9:20 - Do you have a personal question to ask Dr. Madow?  Just send your question to [email protected] or [email protected]. 9:34 - Rich asks all listeners to give The Dental Practice Fixers Podcast a great review.  Find us on any of the following: Subscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | TuneIn | Spotify