Something Most Dentists Have NEVER Done!

[heading] Something Most Dentists Have NEVER Done! [/heading][divider line_type="Full Width Line" line_thickness="3" divider_color="accent-color" custom_height="50"] There is something that most dentists have NEVER done - but if they would, they could learn a ton about their dental practice! This week’s special guest will shed some light on what this is, as well as reveal some very interesting things about being a “COVID-era dentist.” Then, for our weekly secret shopper calls, we ask a really simple question - “How much is a crown?” Of the three practices we called, how many offered to make an appointment? Listen to find out, and to hear what The Dental Practice Fixers have to say! If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at [email protected]. You might be the office that gets it right! Let's chat about our QUICKSTART Dental Practice Coaching Program! [divider line_type="Full Width Line" line_thickness="5" divider_color="default" custom_height="50"][nectar_icon icon_family="fontawesome" icon_style="default" icon_color_type="color_scheme" icon_color="Accent-Color" icon_padding="20px" icon_fontawesome="fa fa-podcast" icon_size="30"] Highlights from "Something Most Dentists Have NEVER Done!" 0:13 - Hear what Dr. Richard Madow says most dentists have never done. 0:50 - If you are a regular listener you already know this that FattMerchant is the way to go for all your dental practice credit card processing.  Check out madow.com/save. 1:56 - Rich introduces a recent dental grad, Dr. Ben Share 2:10 - Dr. Ben talks about graduation from COVID-19 time period.  How things will look in the future for new dental students. 6:03 - Rich asks Ben what strange things that he went through. 6:20 - Ben mentions some key ideas for dentist looking into hiring dental grads from 2020. 11:31 - Ben talks about some of his classmates and how they are doing. 17:58 - Rich asks Ben what lessons he has learned from all this. 18:17 - Ben talks about some things he has learned and continues to learn. 23:01 - Rich talks about some of the key points that Ben talked about and some interesting things to keep in mind for smaller dental practices. 23:44 - Rich and Ben both agree that "It's Hard!"  The front desk is a hard spot. 24:10 - Ben talks about some things about the front desk position.  Ben talks about how to be on your "A" game for that new patient. 26:10 - Rich asks Ben about his thoughts if a front desk person is a male. 26:15 - Ben tells Rich about what callers say about him answering the phone as a front desk person. 26:44 - Rich asks Ben how to deal with cancellations. 27:14 - Ben shares his method of a cancellation call. He has much success with this method. 29:43 - Rich talks about what doesn't work and why. 30:03 - Rich does the first secret shopper call. 30:43 - Rich goes directly into the second secret shopper call. 31:06 - Rich and Ben discuss the calls.  They both gives their suggestions.  Both callers gave a fee.  Did you ask why they are asking about the fee?  Did they try to schedule the new patient?  Listen and see. 34:47 - Rich does the third secret shopper call. 35:10 - Rich and Ben discuss this caller.  What did they see from all three callers? 34:40 - Ben talks about what he has noticed from these secret shopper callers. 37:01 - Rich thanks Ben for being on the podcast and sharing his thoughts and idea...