Deploying Tactical Empathy with Chris Voss

In this episode of The Evolving Leader, co-hosts Jean Gomes and Sara Deschamps are in conversation with former FBI hostage negotiator Chris Voss. During his 24 years in the FBI Chris changed the game in negotiation from one of stoicism to one of tactical empathy, persuading kidnappers, terrorists, and bank robbers to see things his way, saving countless lives in the process. Chris has translated his high-profile experience and synergy of collaboration and empathy into his negotiation consulta...