James Ferguson - Author of The Confetti Culture Playbook

In this episode, Steve is joined by James Ferguson. James is an award-winning Hotel General Manager with years of experience in effectively leading and managing hotel operations. He recently published his book, The Confetti Culture Playbook, an inspiring book that he wrote for hotel managers who are looking to build a strong company culture. James is also a principal consultant at Confetti Culture LLC, his own business, that is working to challenge the status quo by helping hotels realign their priorities and put employees first. Throughout this conversation, James talks about what he has learned working for a variety of different hotels, what inspired him to write his book The Confetti Culture Playbook, and what's next for his career in the beautiful industry of hospitality. . This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices