Jeffrey Klein - Executive Vice President & Chief Operating Officer, Williams Island

In this episode, Steve is joined by Jeffrey Klein, the Executive Vice President & Chief Operating Officer at Williams Island. Williams Island in South Florida offers a private, exclusive, and amenity-rich lifestyle to residents that prefer the finer things in life. Prior to working at Williams Island, Jeffrey was the Vice President and Managing Director at the JW Marriott Miami Turnberry Resort & Spa, Vice President of Operations, Food & Beverage at Fontainebleau Miami Beach, and the Director of Food & Beverage at Loews Hotels & Co. Throughout this conversation, Jeffrey talks with Steve about how he went from managing a Dairy Queen at the start of his career to working for some of the best companies in hospitality. You will hear about the transitions between Jeffrey's different roles, what he learned from each of them, and how mentorship has played a foundational role in his hospitality career. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! TrayAway Offer Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services Learn more about your ad choices. Visit megaphone.fm/adchoices