Stephanie Leger - Chief Excellence Officer of First Rate Hospitality

In this episode, Steve is joined by Stephanie Leger. Stephanie is the Chief Excellence Officer at First Rate Hospitality where she leads various hospitality projects such as pre-opening planning, company transitions, evaluating properties incognito, training associates to drive guest engagement, and more. Throughout this conversation, Stephanie talks about her various roles within the Ritz-Carlton early in her career, what it was like evaluating properties as a Forbes travel guide, what led her to starting First Rate Hospitality, and so much more. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.   The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.   To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices