David Ogilvie on ERP selection and supply chain performance

Australia-based business consultant David Ogilvie has been thinking and writing on how businesses can adapt to economic conditions triggered by the pandemic, looking at factors like managing capital, supply chain optimization, and customer service. And managing across all of those areas require the ability to track the right metrics.   David discusses how his work with companies in his region have changed with the pandemic, what the ERP competitive landscape looks like today, the role of the independent ERP consultant today, and some of the tools and metrics of inventory management that he is focusing on.   Show Notes: 2:45 - David's work with Dynamics AX customers looking to move to a new ERP, and the themes of today's conversations around business applications 5:00 - Tools, techniques, and organizational approaches that have helped businesses adapt to the pandemic 7:30 - Decisions businesses are making to adapt in the current climate 9:30 - Do organizations have a need for different types of services today versus a year ago? 11:00 - Controlling process behaviors in a business with a focus on metrics like EVA (economic value added) - and cautions around using them properly 15:00 - A case of inventory mismanagement and how metrics could have played a part 17:30 - The importance of supply chain planning to avoid the bullwhip effect amid unexpected 23:00 - The intended meaning of just in time inventory versus how many companies have applied the philosophy 24:30 - Ten inventory management tools that David emphasizes 25:00 - How supply chain matters impact customer experience, and why to start with the customer rather than the supply chain 27:00 - ERP competitors of Microsoft that David sees in his clients' market segment and region