Episode 12 - How Signify Set Up a Truly Global Customer Service Model - with Bart-Hendrik Huisman
The Operational Excellence Show - Podcast autorstwa Leading Business Consultant Marianne Rutz
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My client today is an expert in the lighting industry! Just look at the light-bulb you may have in your home, or the Smart Lighting solution you may have - it could be from Signify - formerly Philips Lighting. In today’s interview, Bart-Hendrik Huisman, Head of Customer Satisfaction with Signify and I, discuss what it takes to set up a global operation, starting in Kuala Lumpur ending in Puerto Rico. 2 Years ago Signify went on a journey which saw the business model change in Signify but not the value the customer would get when needing support. Information: Bart-Hendrik Huisman LinkedIn Profile: https://www.linkedin.com/in/barthendrikhuisman/ Our Facebook group: https://www.facebook.com/groups/582396082326472/?source_id=1807833562816621 My Podcast is produced by: https://www.unavoided.com
