Episode 19 - Clash of the Forces - Contact Center Manager vs Customer Experience Manager with Daniel Ord
The Operational Excellence Show - Podcast autorstwa Leading Business Consultant Marianne Rutz
Kategorie:
For years on end there has been this chicken and egg scenario in the contact center world! The question is - what comes first - Operational Management or Customer Experience? In this episode Dan Ord and I explore the differences in the two roles but also look at what they have got in common. And… we will answer the question for you - from our perspective of course! Dan Ord LinkedIn: https://www.linkedin.com/in/daniellawrenceord/ https://www.omnitouchinternational.com/ My Podcast is produced by: https://www.unavoided.com
