Episode 97 - OpEx with Marianne Rutz - Customer Service delivery Made Easy
The Operational Excellence Show - Podcast autorstwa Leading Business Consultant Marianne Rutz
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In today’s episode I’m taking you through our brand new course “Customer Service Delivery Made Easy”A dip into each one of the four modules: Recruitment, Onboarding and Training Moving Forward for Growth, Efficiency and Success The Voice of the Customer Quick win’s and Cost Savings You will have a good understanding of how we at Rutz Consulting assess each one of our clients, helping them to understand what they already have in their businesses and what is definitely lacking! Links: Course Waitlist: https://rutzconsulting.com/customer-service-course/ Employee Onboarding Article HBR: https://hbr.org/2022/04/onboarding-can-make-or-break-a-new-hires-experience The Operational Handbook -Episode 28: https://operationalexcellenceshow.libsyn.com/episode-28-opex-with-marianne-rutz-how-to-design-and-produce-an-operational-manual-fit-for-purpose Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/ Rutz Consulting Website: https://rutzconsulting.com/ This Podcast is produced by: Andrew Madden Photography & Media Production
