OpEx with Marianne Rutz - Bonus Episode 1 - Black Friday is Coming - Is your Team Ready?
The Operational Excellence Show - Podcast autorstwa Leading Business Consultant Marianne Rutz
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Every day I see and hear it from front line managers in contact centres and customer service centres - Everyday leaders worry about peak season! Every day I hear team members being stressed out about peak! Their concerns and worries are very real. Stress levels are going up! High level of abandoned calls, growing backlogs, dipping quality, high absence rates, missed KPI’s - hence potential penalties. It is simply awful. And instead of making money in peak season, you are losing money for your firm. What if you could get your team in tip-top shape right in time for the next peak season? What if you could shift your mindset from overwhelm… to I can do this? What if you could actively take your team members by the hand and work with them over a 6 weeks period - resulting in positive performance improvement and personal growth? What if you could do this within your normal working day, effectively and efficiently? It is possible! The Team Performance Turnaround BootCamp is designed to do just that. Over a period of 6 weeks, Teresa, our Learning and Development Expert, Laura, our Office Angel, and I take you through this interactive, blended learning course! And we guarantee - that you and your team will be in the best possible place to tackle peak! Here is a sneak preview of the course! LEAP Waiting List: https://leapacademyinternational.com My Podcast is produced by: https://www.unavoided.com
