225. Building the Next Generation of Insurance Technology with Margeaux Giles

Unlock the secrets to balancing the human touch with high-tech efficiency in our latest podcast, featuring a renowned insurance industry expert, Margeaux Giles. ✅ Join the Insurance Growth Masterclass: https://masterclass.insure ✅ For daily insights and ideas on peak performance: https://www.instagram.com/ryan_hanley/ ✅ Hire me to speak at your next event: https://ryanhanley.com/speaking Connect with Margeaux Giles ✅ Margeaux's LinkedIn: https://www.linkedin.com/in/margogiles/ ✅ Website: https://iryscloud.com/ Their insights illuminate the delicate dance of automation—where too much can alienate clients, but just the right amount enhances interactions and frees agents to do what they do best: connect. We grapple with the realities of over-automation, advocating for an approach that prioritizes personal connections by relegating the mundane to machines, thus enabling agents to elevate the customer experience with their expertise and empathy. The conversation shifts to the transformation of commercial insurance placement, where artificial intelligence meets the seasoned agent's wisdom. Our guest's profound knowledge sheds light on the symbiosis of tech and human experience, revolutionizing policy placement and market analysis. We examine the challenges of training newcomers in the field, the potential of AI chatbots for internal data management, and the pressing need to overhaul legacy systems. All this is juxtaposed with the realities of technology adoption within the workforce—how it can either spur growth or stifle it, depending on how closely it aligns with both employees' expectations and the company's strategic goals. Finally, we wrap up with reflections on fostering a progressive work environment in an era where legacy technology can be a deal-breaker for the tech-savvy generations entering the workforce. We discuss the importance of offering tools that not only meet but exceed their expectations, ensuring a satisfying and productive work life. Our guest departs with a hearty message of innovation and the unyielding importance of the human element in a world marching steadily towards automation. Join us for this journey through the intersection of insurance, technology, and the timeless value of genuine relationships. Learn more about your ad choices. Visit megaphone.fm/adchoices