Building trust in your RPA and Intelligent Automation: governance is key

In this episode, Jenna Switchenko joins Kevin O'Connell to discuss how critical it is for organizations to maintain proper controls and governance when implementing robotic process automation (RPA) and intelligent automation to scale.We discuss the following questions:0:32 - What are we seeing broadly from an adoption and use perspective of RPA?1:15 - What should we be concerned with when thinking about scaling my RPA tools in the organization?3:57 - How would you recommend introducing bots and their controls into SOC reports?4:44 - What are the pros and cons of hybrid governance models and federated governance models?6:34 - What are the risks associated with the creation of citizen-led automations?9:40 - What are some key takeaways around managing RPA and intelligent automation risks?https://www.pwc.com/us/en/services/risk-assurance/podcasts/rpa-intelligent-automation-risks.html