Retention Secrets From a Length-of-Engagement Leader

The average length of engagement—the average amount of time a member sticks around—for most gyms is 7.8 months. At CrossFit Moncton, it's 4.5 years.CrossFit Moncton owner Kevin Wood joined Mike Warkentin to share how he gets his members to stay for so long. It's about actually caring about your members, he said, and following that care up with action.Tune in for some actionable advice you can implement today to figure out exactly when and why your members leave, how to stop those leaks ...