When to Listen to Your Clients (and When Not To)

You're in the service business—but that doesn't mean you always have to listen to your clients. As a gym owner, you need to carefully consider when to give the squeaky wheels the grease and when to keep your own counsel. In this episode of Run a Profitable Gym, Chris Cooper gives you an exercise that will help you identify your best clients, and he'll help you use them to improve your gym or fitness business. A word to the wise: Avoid member surveys at your gym or affiliate. Your clients d...