A discussion on vulnerability and design

Some argue that ‘design’ is the new tool for tackling vulnerability: • regulators are telling firms to design inclusively • firms are telling staff to design with vulnerability in mind • and products and services are now appearing for once overlooked consumer groups. But just what is ‘design’ when it comes to vulnerability? Can we really design inclusively, accessibly, and for everyone at the same time? Chris Fitch, our Vulnerability Lead Consultant, is joined in conversation by: Tim Hawley - Head of Customer Vulnerability, Capital One Bailey Kursar - CEO & Founder, Touco Sian Williams - Director of Policy and Innovation, Toynbee Hall Dr Rose Chard - Consumer Insight Specialist, Energy Systems Catapult Subscribe to our Vulnerability Matters newsletter for updates on future webinars, podcasts and training resources for creditors: https://mailchi.mp/moneyadvicetrust.org/vulnerability-matters-newsletter