Episode 29 - How do I get a customer to disclose? With Alexis Stevens from Money and Mental Health.

Just 11-14% of UK adults in a vulnerable situation have ever disclosed this to an essential service firm, despite the help it might lead to. So why are consumers staying quiet? And how can firms get them to disclose their situation and needs? Alexis Stevens explains what firms can do, and shares her mixed experiences of disclosing her bipolar disorder to get help. www.linkedin.com/in/alexis-stevens-ab6192157/ www.moneyandmentalhealth.org/disclosure