Episode 8 - Supporting non-verbal customers with Katie Mackay, Jack Hatcher and Chris Fitch

Katie Mackay and Jack Hatcher – from the Nationwide Building Society – talk to Chris Fitch about their ‘Speak Easy’ initiative to support non-speaking and non-verbal customers. Katie explains how her experiences of being non-speaking in certain situations informed its development, while Jack shares findings and communication lessons from the ‘Speak Easy’ pilot in Nationwide branches. You can find both on LinkedIn, and access the finalised ‘Speak Easy’ card system at: [email protected] | https://www.linkedin.com/in/katie-mackay-a2a90512a/ | https://www.linkedin.com/in/jack-hatcher/