Launch event: new guidance on inclusive design in essential services

There is an increasing focus on inclusive design from industry regulators and firms themselves. But what does ‘inclusive design’ really mean? How can firms – and regulators - translate this concept into practical action to make sure that products, services and markets work well for all? Marking the launch of two new, practical guides on inclusive design for firms and regulators by the Money Advice Trust and Fair By Design, this podcast explores these questions and more – giving you practical tips on how to utilise inclusive design in your own work. To download the guides mentioned in this podcast: https://mailchi.mp/moneyadvicetrust.org/design Chaired by the Money Advice Trust's Vulnerability Lead Consultant Chris Fitch, you will hear from: - The author of the practical guide for firms, Bailey Kursar. - Martin Coppack, the Director of Fair By Design giving an overview of the new guides. - Jenny Smedley, Head of Customer Segmentation & Propositions, Lloyds Bank. - David Atkins, Head of Group Customer Vulnerability, Lloyds Bank. - An expert by experience who will talk about the practical difference that inclusive products, services and markets can make.