29: Customer-centricity series - Are you deeply curious enough to know their world?

'Know your customer’ is often too superficial an expression to describe the deep curiosity about a customer’s life that differentiates the truly customer centric individual. In this first episode in a series on customer-centricity covers what it takes to understand your customer well enough that is changes what you do and how you think. Buy the Walking the Talk book - https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com