30: Customer-centricity series - Beware self-absorption, it kills empathy

How good is it when we feel we are the most important person in someone else’s world? That’s what we want our customers to feel. But self-absorption leads to a focus on our own priorities and pressures, and customers quickly feel like one more thing to deal with. This episode covers some ideas for turning this around. Buy the Walking the Talk book - https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com