33: Customer-centricity series - When bad news avoidance meets conflict avoidance
Walking Your Talk | Culture Change & Leadership - Podcast autorstwa Carolyn Taylor
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It is better to be hurt by the truth than comforted by a lie. We have to really probe to discover how customers are feeling about our products and services. In this final episode of the year, Carolyn explores how we can work against our tendency to avoid bad news in order to attract, retain and delight more customers. Buy the Walking the Talk book - https://amzn.to/3WunDBA Start a conversation with Carolyn here: https://www.linkedin.com/in/carolyntaylorculture/ Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com
