226 - The Process is the Outcome with Kirsten Clacey

Kirsten Clacey is a facilitator and coach, currently Head of Facilitation at Automattic’s Learn Division, with some brilliant perspectives on process, content, and learning. What’s even better is that she holds these ‘competing’ views with wonderful balance and nuance. In this episode, Kirsten shares why she places so much value on process — without sacrificing content. The key, as she sees it, is to create a process that lets learning opportunities emerge naturally for the participant...